IS SHIPPING REALLY FREE?
We offer free shipping on all of our orders!
HOW LONG DOES IT TAKE TO RECEIVE THE ORDER?
Once you place your order, please allow 1-3 business days for processing orders. After this, 10-15 business days for delivery.
WILL I RECEIVE AN EMAIL WHEN MY ORDER SHIPS OUT?
Yes! You will get a confirmation email when you have placed your order, and another when your order is on its way!
DO WE GET A TRACKING NUMBER AFTER WE ORDER?
Yes as well! All orders include a tracking number. It will automatically be sent to the email on the order.
HOW CAN I PAY FOR MY ORDER?
We currently accept Credit Card, Bank Transfers and PayPal payments.
I ORDERED MULTIPLE ITEMS WHY DID I ONLY GET 1?
When you order multiple items at a time some may be shipped separately from one of our multiple warehouses. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!
WHAT IS THE CANCELLATION POLICY?
You have 30 minutes to cancel your order once it has been placed. All orders are handmade once you order, so it is unlikely for us to cancel/change an order, but in some cases, we can. So please make sure you spend some time browsing and order the correct items that you want! Just email us and we will be sure to help you out.
TAXES & DUTIES
BBQ Store is not responsible for international taxes, duties or customs fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.
HOW TO CONTACT US?
If you have a question about your order or just want a general chat, you can email us at email@example.com. We aim to get back to you within 24 hours on weekdays.